Trust & Safety Standards

1. Our Safety Commitment

BookaBoss is committed to promoting safe, respectful, and lawful work environments across Canada.

• We connect verified commercial contractors with clients for professional services including demolition, electrical, plumbing, and renovations.
• All users must comply with applicable federal and provincial workplace laws.
• Safety is a shared responsibility between clients and service providers.
• We are committed to maintaining a platform built on compliance, accountability, and trust.

2. Compliance With Federal and Provincial Law

BookaBoss operates in accordance with Canadian legal standards, including but not limited to:

• The Occupational Health and Safety Act (OHSA)
• Provincial workers’ compensation requirements administered by the Workplace Safety and Insurance Board (WSIB)

Important Clarifications

• Service providers/contractors are independent businesses and are responsible for complying with all applicable Ontario safety regulations.
• Providers are responsible for maintaining appropriate insurance coverage, including WSIB registration where required or equivalent private coverage where legally permissible.
• BookaBoss operates as a technology marketplace platform and does not supervise, control, or manage on-site work activities.

3. Provider Responsibilities

All contractors using BookaBoss must:

• Comply with all applicable workplace health and safety laws and regulations.
• Use appropriate personal protective equipment (PPE), including but not limited to gloves, helmets, safety boots, eye protection, and fall protection where required.
• Maintain valid trade licenses, certifications, and permits as required under Ontario or federal law.
• Carry and maintain appropriate commercial general liability insurance and workers’ compensation coverage.
• Conduct site hazard assessments prior to commencing work.
• Follow all electrical, plumbing, demolition, and building code requirements applicable to the project.

4. Client Responsibilities

Clients booking services through BookaBoss must:

• Provide safe and lawful access to the worksite.
• Disclose known hazards, including structural instability, hazardous materials, electrical risks, chemical exposure, pets, or other environmental dangers.
• Ensure adequate lighting, ventilation, and clear walkways.
• Obtain required permits where applicable (unless contractually assigned to the contractor).
• Refrain from requesting illegal, unlicensed, or unsafe work.
• Maintain respectful and professional conduct toward contractors.

5. Prohibited Activities

BookaBoss strictly prohibits:

• Illegal services or work in violation of building codes.
• Hazardous industrial operations without proper certification and regulatory compliance.
• Licensed trade work performed without verified credentials.
• Unsafe work at heights without proper fall protection systems.
• Requests to bypass inspections, permits, or regulatory oversight.
• Harassment, discrimination, threats, or unsafe conduct toward any user.

6. Incident Reporting

If a safety issue occurs:

• Stop work immediately if conditions are unsafe.
• Seek emergency assistance if required.
• Document the situation where safe to do so.
• Report the incident to BookaBoss at: safety@bookaboss.ca

Reports should include:

• Date and location of the incident
• Description of the issue
• Photos (if available)
• Whether emergency services were contacted

BookaBoss reviews all safety reports and may take appropriate action, including account suspension pending investigation.

7. Emergency Guidance

8. Insurance & Liability Disclaimer

• BookaBoss is a technology platform that connects independent commercial contractors with clients.
• Contractors operate as independent businesses and are solely responsible for their work methods, safety practices, licensing compliance, and insurance coverage.
• BookaBoss does not employ contractors and does not supervise or control on-site operations.
• Users are responsible for ensuring compliance with all applicable municipal, provincial, and federal laws.

9. Commitment to Platform Integrity

Strong safety standards protect:

• Contractors
• Clients
• Properties
• Communities
• The long-term credibility of the BookaBoss marketplace

We believe that compliance, transparency, and accountability are foundational to building a trusted Canadian technology platform.